Complaints and Other Feedback

The GP Patient Survey is an independent survey run by Ipsos on behalf of NHS England. The survey is sent out to over two million people across the UK. The results show how people feel about their GP practice. You can find out more information by clicking here.

The NHS Friends and Family Test (FFT) was created to help service providers and commissioners understand whether patients are happy with the service provided, or where improvements are needed. It's a quick and anonymous way to give your views after receiving NHS care or treatment. You can find more information here.

If you would like to send us any compliments, comments or complaints, please write to us and either drop into, or post to, the surgery at the following address: 

Mather Avenue Surgery, 584 Mather Avenue, Liverpool, L19 4UG.

You can also call reception on 0151 427 6239, attend in person or complete an administration health form via our website. A manager may not be available straight away so please inform the care navigator of the nature of your compliment or complaint and we will get back to you as soon as possible. 

We run a patient participation group where you get to have your say on how the practice is run. If you are interested in joining, please call reception on 0151 427 6239.