Important: Total Triage System
With the demand for GP appointments increasing dramatically, we need to make sure that you get the right care at the right time and by the right clinician or service.
To ensure that this happens, from the 2nd March 2026, we will be moving to a total triage appointment system.
This means that to request an appointment with a GP, you no longer need to call at 8am but will need to go to our website and complete an online health form. You can do this anytime between 8am and 6:30pm, Monday to Friday. Don't worry if you're unable to do the form online. Although this is the most convenient way to do it, you can call our care navigator team as normal and they will complete a health form with you over the phone.
Your form will be reviewed the same day by a GP who will then provide you with an appointment or advice on the next steps. Please provide as much information as possible in your health form so that the GP can triage your case correctly.
This means that from the 2nd March, the care navigators can no longer book you into a GP appointment directly.
We are confident this will improve access for you at Mather Avenue Surgery and we thank you for your cooperation in helping us help you.
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